Frequently
Asked Questions

To manage your account, please create a username and password by clicking the following link http://my.threadbeast.com/#/newmember Here you’ll be able to access and update your style profile, address and payment information. You can even add preferences to your account that your style assistant will reference when picking out your package! 

Any changes made to your style profile or address information may NOT be reflected until your second package. For any time sensitive concerns please email assistant@threadbeast.com.

If you’ve already created a username and password for your ThreadBeast account, you can access your account by clicking “LOGIN” at the top of this page and signing in, or by clicking on the following link http://my.threadbeast.com/#/login

If you’re receiving this error, please note it can take up to 2 hours for a newly created account to sync with our system. If you’re trying to login right after signing up, please wait a couple of hours before trying again and it should go through.  If you’ve been a member with us and are still receiving this error, please make sure you’re using the email address you signed up with. If you’re still having trouble, please email assistant@threadbeast.com and we’ll be waiting to help you out! 

To reset your password, please click the following link http://my.threadbeast.com/#/forgot and enter the email address associated with your ThreadBeast account. You’ll receive a reset password email to that email address right away.

ThreadBeast offers a recurring subscription service, therefore we don’t have a system in place to purchase only one package. If you’d like to receive one package, email us a cancellation request within 7 days of receiving your first package and we’ll start the cancellation process.

Our style assistants are passionate about keeping our members looking good. We take pride in handpicking your package based on the criteria selected in your style profile and any preferences you email us with. A lot of our members enjoy this option because every box is a pleasant surprise!

Absolutely! Once you sign up, you can email assistant@threadbeast.com with any additional preferences or style requests. We can’t guarantee to meet your preferences or requests, but we’ll try our best to accommodate based on our current inventory.

We know people are always looking for a way to diversify their image and mix things up a bit. All you have to do is email assistant@threadbeast.com with your changes and our customer service team will help you out.

Our commitment to our partnered networks allows us to access inventory at a below wholesale rate in order to pass those savings along to you. The clothes you receive are guaranteed to be a better value than any other form of shopping on the market.

Yes! ThreadBeast recently launched a Loyalty Rewards Program to reward our loyal members with discounts, bonus items, gift cards, apparel and so much more! For more information on the Loyalty Rewards Program, visit our help site or click HERE. (The Loyalty Rewards Program is only available to members within the United States at this time)

You’ll be billed and receive packages once every month.  We have a few different plans to choose from:

• Basic Plan ($60) – comes with 2-3 items, mainly tops and accessories
• Essential Plan ($95) – comes with 4-5 items, including a variety of tops, bottoms and accessories
• Premium Plan ($150) – comes with 6-7 items, including a variety of tops, bottoms, accessories and premium pieces such as premium denim and outerwear
• Baller Plan ($290) – comes with 9-11 items, including a variety of shirts, outerwear, bottoms, accessories, premium pieces and premium shoes!  This is the only plan that has a pair of shoes in every package! 

We’ll continue to bill you and send packages once every month until you decide to cancel.

At the moment, ThreadBeast accepts Visa, Discover, MasterCard, and American Express.

The first cycle’s membership fee is collected right after you press Complete on the Secure Checkout page. The charges will continue to recur each month until you decide to cancel.

In order to keep our prices low for our members, we currently do not accept returns. However, if you have 2+ items that didn’t work out in one package, we offer a complimentary exchange once every 6 packages. Otherwise, a $20 processing fee is included to initiate the exchange. To be eligible for an exchange, you must reach out to us within 30 days from the date you receive your items, and we will need feedback from you on the items so that we can update your style profile moving forward. Please email us to start your exchange process, and we’ll give you further instructions in the email. Please do not ship packages back without having contacted us first, as we are unable to refund your shipping charges back to you.

In order to keep our prices low, we currently are unable to process refunds.

Absolutely!  Just email assistant@threadbeast.com within 7 days of receiving your last package, and we will skip your next billing cycle. Your following cycle will then automatically renew.

To cancel your subscription, simply email assistant@threadbeast.com from the email address you signed up with to get the process started. Once we verify your account is eligible to cancel, you must call us at the number we provide to cancel the account. Please note you are eligible to cancel if you email us within 7 days from the date you received your last package.

We only accept cancellation requests via email.  We can not accept cancellation requests via text message or live chat for account security purposes. 

Please be sure to get the confirmation of any account changes from our team. Should you ever wish to restart your subscription, simply send us an email and we’ll be waiting to assist you!

Due to the manner in which promotion codes are processed, we are unable to apply a promotion code to your account after payment has been processed.

Unfortunately, promotion codes cannot be stacked, so only one promotion code can be added at the time of signup. Promotion codes are for new memberships only and are not applicable to recurring subscription fees.

Promotion codes are only eligible for the $95 Essential and $150 Premium plans.  Promotion codes are not eligible on the $60 Basic plan so you will not see a field to enter one on the checkout page.

Absolutely!  To upgrade or downgrade your subscription plan, simply send an email to assistant@threadbeast.com from the email address you signed up with.  Please note you have up to 7 days from the date you received your last package to successfully process a upgrade/downgrade request.

Once you complete your order we typically ship your package within 4-8 business days (it can take up to 10 business days to ship your order during certain seasons). This gives your style assistant enough time to carefully comb through your style profile and any special requests. Once your package leaves our warehouse it normally takes 3-7 business days to arrive at your doorstep, depending on your location. Be patient, it’ll be worth it!!

Of course!  Once it’s shipped, you’ll receive a tracking number via email to track your package while it’s in transit. If you aren’t receiving email updates, make sure the email you signed up with is correct and don’t forget to check your spam box!

Unfortunately sometimes theft can occur, however ThreadBeast is not liable nor will provide refunds or re-shipments for packages marked delivered by our shipping carriers. The best course of action is to contact us at assistant@threadbeast.com so we can help work with the shipping carrier to get to the bottom of the issue and open a claim on your behalf. If it is an ongoing issue, it may be best to have packages held at the local post office for pickup.

ThreadBeast is only available in the U.S. at this time, although we haven’t ruled out the idea of shipping to other international countries in the future! Drop us an email at assistant@threadbeast.com if you want to see us in your country and we’ll add you to the waitlist.

We do accommodate for APO, FPO as well as P.O. Box addresses.